Objective assessment of Customer and Employee Experience (CX and EX) maturity for your organization
To become more customer- and employee-centric, you first need a precise understanding of where you stand today.
Customer Institute assessment
- combines qualitative and quantitative data from all parts of the organization,
- shows where to improve and which best practices to adopt,
- and identifies which changes to prioritize.
I am a certified Customer Institute assessor
and provide assessments for Customer Institute certifications to clients worldwide.
