Customer Experience Driven Business Improvement
With over 20 years of experience in IT, process and quality management, and customer experience methodologies, I am able to provide valuable advice and great solutions to make your customers happy. Contact me today to discover how I can elevate your business.
Services
CX consultancy
- To reach your company's strategic objective of becoming a customer-centric organization.
- To reach the NPS target by implementing continuous business improvement practices.
- To succeed in planning and implementing the CX Program including Customer persona definition, Customer Journey (CJ) mapping, and Voice of the Customer (VoC) collection and analysis.
CX maturity assessments
- To get official Customer Institute assessments and certifications.
- To understand a clear picture of your current maturity;
- To compare with other organizations and sectors;
- To prepare a data-driven action plan.
CX Training
- To develop the CX competence of CX specialists.
- To train managers and employees on Customer-centered behavior.
- To facilitate CX workshops to increase awareness of everybody's role in creating the best customer experience.
- To include CX-related topics for various company events.
CX Mentorship
- I help people smoothly transition into a career in Customer Experience (CX).
- I provide guidance on how to successfully overcome the challenges that arise when working in the CX field.
- I encourage growth in the CX domain by sharing resources on literature, training, conferences, and certifications.
- I share insights based on my many years of experience in the field.
LET THE NUMBERS SPEAK
Customers
Training hours
Mentees
True Impressions
Voice of the Customer
“Thank you consultation and discussion. Everything we talked about was very useful and will help in the next steps of CX program.”
Viktorija
Voice of the Training Participant
“Thank you for such informative and interesting lectures, which exceeded my expectations and very useful knowledge 🙂 Your teaching style was wonderful and allowed me to perfectly absorb theoretical knowledge, which might have been a bit dry, but your methodology was of the highest level, thank you very much 😊”
Justina
Voice of the Mentee
“Gitana helped me a lot to understand where to start improving my business processes and systems to create a better customer experience. Her professional questions led me to what I needed to change and how. I found a kind and responsible mentor!”
Ruta